Refund Policy

At Giftooly, we strive to ensure customer satisfaction with both our digital and physical products. Please review our refund terms carefully:

1. Physical Products You may return physical items within 14 days of delivery, in accordance with your statutory right of withdrawal under EU law. The following conditions apply: - Items must be unused, undamaged, and returned in their original packaging. - Return shipping costs are the responsibility of the customer unless the product is faulty. - Refunds will be issued after we receive and inspect the returned item. - Refunds are credited using the original payment method within 7–10 business days of approval. To initiate a return, please email [email protected] with your order number and reason for return.

2. Digital Products Due to the nature of digital goods, we do not offer refunds once the product has been accessed or delivered. However, you are entitled to a refund if: - The digital product was not delivered to your registered email or account. - The product is faulty (e.g., corrupted file, unusable code). Refund requests for digital products must be made within 7 days of purchase. To request a refund, contact us at [email protected] with: - Your order number - A description of the issue Our team will respond and review your request within 5 business days.